License-seekers head north for relief from long lines - KTEN.com - Texoma news, weather and sports

License-seekers head north for relief from long lines

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The crowded DPS driver license super center in Carrollton, Texas. (KXAS) The crowded DPS driver license super center in Carrollton, Texas. (KXAS)
License-seekers wait outside the DPS office in Sherman. (KTEN) License-seekers wait outside the DPS office in Sherman. (KTEN)

SHERMAN, Texas -- Motorists usually expect long lines when applying for or renewing a driver license. And thanks to the rapidly growing population in North Texas, Texoma drivers might have to wait even longer.

At the Sherman office of the Department of Public Safety on Texoma Parkway, there aren't enough seats for everyone, so some had to improvise with lawn chairs.

But in the Dallas area, some motorists say they've grown weary of waiting in the heat for hours, just to face a long wait after getting inside.

At the McKinney and Carrollton license offices, there are two lines -- the shorter one is for those who made online appointments. But others are having to wait outside in the heat for hours.

Tiffany Rigney is among those who detoured to the Sherman DPS office hoping for a shorter... and cooler... wait.

"I came down here because here at least we can go inside, because out there we were waiting outside in line," she said.

DPS spokesman Lonny Haschel said the long lines stem from the state's fast-growing population.

"The bottom line is, there are more drivers on the road, and I think the DPS officers need to get more staff to help with these situations because we're growing," said Celina resident Cari Roach.

So for now, if you need to make a personal visit to a driver license office, pack your patience... and maybe some lawn chairs... because these lines aren't going away anytime soon.

"I'm glad I'll get my renewal and everything will be great, but it's unfortunate we have to spend all day,"  Roach said.

But Haschel said it's unnecessary for many drivers to physically visit a DPS office. In the last fiscal year, more than half of all visitors could have stayed home.

"They can actually conduct their transaction online, by phone or by mail," he said in a written statement. "The most immediate way to reduce wait times in the offices across the state is for customers to take advantage of these convenient options."

You can go online or call 866-357-3639 to find out if your business can be handled away from a busy DPS office.

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