Denison customers voice concerns with AT&T coverage - KTEN.com - No One Gets You Closer

Denison customers voice concerns with AT&T coverage

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DENISON, Texas -- AT&T executives met face-to-face Saturday with Grayson County customers who are unhappy with their wireless service.

"We are hearing from customers -- not as many as we usually have, but we still hear from customers -- so we wanted to come out and further identify what those needs might be," said AT&T regional vice president Mike Peterson.

Some customers, like Kim Ramey, came to the open house to voice their satisfaction with the company.

"I think it's a great way for the community to come in and visit with them and express their concerns, but also learning what are options are in the future," Ramey said.

Others were less enthusiastic with their AT&T relationship.

"It's horrible... the service is really bad," said Debrah Remezani.

One of AT&T's five cell towers in Denison was damaged by copper thieves back in 2015. Since then, Remezani and others say they have had a hard time with cell service in the downtown district.

"Ever since then, I've been having dropped calls, and I'm trying to talk to my kids, I have grandkids and the phone drops, and then when I go online, my phone times out before it will even get to a story or video, and it's very, very, very frustrating."

Remezani said she has a daughter who lives blocks away from the site of last Sunday's Las Vegas shooting. She said that the lack of good cell reception prevented her from speaking to her daughter.

"It took half a day to get a hold of her to know that she was okay," she said. "I didn't know how far those bullets were going... I didn't know if my kids were okay."

Reports from Las Vegas note that wireless service in that city was strained in the hours after the shooting as victims called for help and loved ones tried to contact one another.

AT&T said the damaged cell tower in Denison was replaced in July, adding that the company is working hard to improve coverage.

"AT&T is committed to our customers in Denison," Peterson said. "We've invested $3.9 million in the last three years to upgrade our infrastructure."

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