"I'm a nurse first" New CEO Turns Texoma Hospital Around - KTEN.com - No One Gets You Closer

"I'm a nurse first" New CEO Turns Texoma Hospital Around

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SHERMAN, TX -- Top line management changes made last year to a local hospital are starting to pay off. 

Carrus Specialty and Rehabilitation Hospitals in Sherman are now attracting patients from Dallas to Oklahoma City and even Arkansas. Those patients passing five to seven other specialty hospitals to get care right here in Texoma. 

"I love it," said Connie Johnson, Registered nurse at Carrus, "seriously I love it." 

 "This is a great place to work," said Katie Chapman, Director of Food and Nutrition Services. "I've worked at several other facilities and the cohesiveness of the staff here is amazing." 

"I always say we're kind of like the microbrewery of healthcare," said Jason Pederson, Respiratory therapist. "We are a small batch, but we've got a lot of resources and time to make things excellent." 

"It's like a family environment," said Marie Johnson, Physician assistant. "We have a multi-disciplinary approach." 

"I've been in a hospital many times," said Lenor Lehde, current Carrus patient, "for different things. I've never had this kind of treatment and it has been fantastic."

From the wide range in staff to the patients, everyone has noticed a change in Carrus Speciality and Rehabilitation Hospitals. And many give credit to the new 30-year-old nurse turned CEO. 

"I understand the business and the financial aspects of what it takes to run a hospital," said Jon Rains, Carrus CEO, "but also it helps us, I'm a nurse first. So it helps us to put patients at the center of what we do."

"Jon's great," said Sarah Luper, with Carrus Housekeeping. "He's an awesome boss. I love him to death." 

For the first time in years, for nearly eight months now, the facility is at full capacity with a long waiting list. Rains's "out of the box" thinking has helping the facility grow immensely, all within a ten month period, even improving the hospital's marketing. 

"When you're driving up and down 75," he said, "and you see billboards with ads on there or you see a commercial or hear a radio ad with patients are there, those are actual patients that have been treated here at Carrus." 

Rains has Carrus joining forces with local agencies such as pharmacists, laundry services and insurance agencies to make the staff's job easier and reduce the chance of patients re-admission. 

"To make sure patients get the best care who may be on the ventilator," he said, "or who may be in a critical state when they come, we've partnered with Allegiance Ambulance service." 

"If you need anything at all," said Lehde, "all you have to do is keep hold of this, and push your button, and they come running.

Rains says patients aren't the only ones trying to get into Carrus Specialty Hospitals. For the past six months, there have been no clinical openings but the applications continue to pour in.