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Entries Still Open for ICMI's 2014 Global Contact Center Awards

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SOURCE International Customer Management Institute (ICMI)


COLORADO SPRINGS, Colo., Feb. 11, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) salutes the year's most outstanding contact centers, support professionals and customer experience initiatives in this highly competitive and dynamic industry. The coveted awards set the industry benchmark for excellence across all areas of customer service. The winners of the Global Contact Center Awards are from corporations, governments, and non-profits large and small who took chances, made tremendous strides and understand customer demands. The hard work is done – now it's time to get recognized for it!

Final Entry Deadline: February 21, 2014 at midnight PT.

Are you ready to enter? It's simple to compete, as your initiatives and people speak for themselves. But you have to enter to be considered, so don't let your competitors steal the show. We'll be honoring the winners on May 7th, 2014 in San Diego, at the Contact Center Expo & Conference.

For more information on the ICMI Global Call Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.719.268.0328) or email icmi@icmi.com.

Winners will be award in the following categories:

Best Small-to-Medium Call Center (75 agents or less)

Best Large Call Center (More than 75 agents)

Best Strategic Value to the Organization

Best Quality Assurance Program

Best Customer Experience Program

Best Use of Technology

Best Call Center Agent

Best Call Center Supervisor

Best Call Center Manager

Best Customer Service Business Leader


The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. They are designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 10 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. Launching a widely attended Award Dinner that honored the industry’s best and brightest in 2013, this year is on pace to grow even more.


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