Family Says Prescription Meds Missing from Mail - KTEN.com - No One Gets You Closer

Family Says Prescription Meds Missing from Mail

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DENISON, TX--- Mail order prescriptions are supposed to be a quick and easy way for people to get their medications, but one Denison family said their experience with the service has been a real pain.
    
Becky Hunt and her son Edward rely on several medications.

"Two for diabetes,  one for blood pressure, one for neuropathy," Becky said.

They receive most of them through the mail.

"I feel that's the fastest and quickest way that I can get my medicine," Becky said.

The two recently switched to a mail order prescription service after their health insurance company told them it would be easier, cheaper and faster than going to a pharmacy. So far, they said using the service has been nothing but a headache.

The family said within the last few days, several of their prescriptions never showed up in their mailbox, but since the post office reported that they were delivered, they don't know who to blame.

"I don't know if it's the postal service not delivering them or if they're being stolen from my house," Becky said.

Becky said a representative from her medical supplier told her it's a growing problem across the country. She said the rep told her her order was shipped from the post office and that the post office reported that it was delivered at Becky's house. She said she also told her that there have been quite a few people who have reported missing mail order prescriptions lately.

"This really freaked me out, I was like what's going on here," Edward said.

According to the U.S. Postal Inspection Service Annual Report for 2012, there were about 3,000 arrests and indictments related to mail theft last year.

The Hunt family may never know for sure what happened to their missing medications, but they said from now on, they plan to stop ordering by mail and are going back to getting their prescriptions filled face to face.