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SOURCE: the Corporation
The culmination of extensive product planning with both Coginov and the Call Center Corp’s team, AnswerClick brings in the initial implementation of Natural Language Processing to the call center market.
Denver, CO (PRWEB) March 15, 2013
AnswerClick™ powered by Coginov, a game-changing call center technology that combines the simplicity of a knowledgebase with the power of a semantics database and inference engine. Built on top of the CoginovAPI, the solution allows clients and end-users to ask questions in natural language form to a virtual call center agent directly on a company's website and receive pre-determined, guided answers from the knowledgebase.
The culmination of extensive product planning with both Coginov and the Call Center Corp’s team, AnswerClick brings in the initial implementation of Natural Language Processing to the call center market. Being able to get companies clients the right answer every time via multiple channels of data is a real game changer. Natural language processing and the CoginovAPI engine can immediately bring reduction to chat handle times and can even reduce the amount of staff members that need to man even a very active website.
By providing not just the customer with the right answer, but also offering the agent with the ability to train the system for what the right answer is, a call center begins to create an eventual self-sustaining response system that goes way beyond your standard FAQs and knowledgebases.
The AnswerClick APIs can also be integrated to work with centers current platforms that help centers manage their multi-channel communications. Chat, email, social media or SMS can be integrated to AnswerClick providing the advantage of this highly advanced engine to create standardized and more importantly, correct responses. The engine can even help to detect and route these channels based upon the sentiment analysis engine.
"Call Centers have long been managing structured data but they have yet to have been able to apply knowledge to the information that feeds back through the center in unstructured formats. Sure some companies to categorize and send emails or chats based upon certain keywords to the right group of agents, but I have yet to see any product that can take notes, email bodies or even social media, and read it then deliver an actionable response." said, Steve Bederman, CEO of the Call Center Corporation.
Bederman continued on with saying, "What call center does not want to figure out how to reduce manpower while increasing accuracy for agent responses? This is not just your usual key word search…this is natural language processing for the multi-media generation."
About the Call Center Corporation
The Call Center Corporation, a Bederman company, offers call center technology solutions. One of a group of subsidiaries owned by the Corporation, and created to fill the gap between call center software providers and customer needs in the call center market, the Call Center Corporation is a new kind of call center solutions provider. The Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of only highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment. The Call Center Corporation is customer centric and constantly aiming to improve its product line and service offerings and offers many articles on call center profitability. Visit thecallcentercorp.com or call 877.499.7012 to find out more. The Call Center Corporation is constantly adding to its portfolio of call center products and services. Interested clients can apply to be considered at thesoftwarecorp.com/client-applications.
Coginov, Inc. is a leader in semantic search-based products and technologies. The company’s uniqueness comes from the advance language and heuristic rule-based algorithms that that have been developed and refined after more than thirty man years of R&D. At the core of the company’s product portfolio is the CoginovAPI, a revolutionary semantic analysis engine that can be licensed by software vendors and large organization that need advanced text analysis for email management, enterprise content management, and social media monitoring.
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