Denison Call Center To Hire 30 More Employees - KTEN.com - No One Gets You Closer

Denison Call Center To Hire 30 More Employees

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DENISON, TX -- A company that runs a call center that has hired about 300 people in the past year is now expanding, this time hiring extra representatives to take calls for a pharmaceutical company.

So far, Novo 1 has already been inundated with more than 100 applications for 30 new jobs that are set to start with a six-week training on March 25.

The call center contracts with other companies to handle customer service calls -- first a mail-order catalogue, then a prison commissary company, and now a major pharmaceutical.

Site manager Leila Lassetter says they are going to 80 from 50 jobs in that area, to take calls for people ordering medicine.

Instead of calling "customer service" and getting connected to India, these calls get answered here on Spur 503 in Denison.

"These kind of jobs that are now being brought back to the United States, these are contextually difficult. It requires thought process making decisions, judgments, and really connecting with the caller," says Lassetter.

Lassetter says the "Southern Texas charm" and "family values" of Texomans helps on the phone. Right now, they have 300 employees, with capacity for expansion to go up to 500.

The Fort Worth-based company also has four other call centers in Michigan, Minnesota, and Wisconsin. These new jobs pay $10 to $15 an hour and benefits are available.

Both English and bilingual Spanish speakers are encouraged to apply. The position closes on Wednesday.

Here is more information on the 30 available positions from the company:

"These are new, full time positions to field inbound calls for a company that helps their members get more affordable medicine.

The ideal candidate will have excellent critical thinking, communication and computer skills while being friendly and engaging over the telephone. Positions are available for both English and bi-lingual Spanish customer service advisors and team leaders. Pay scale ranges from $10-$15 per hour depending upon experience.

New hires will be provided with 6 weeks of paid classroom and on-the-job training beginning March 25th.  A comprehensive benefits package is available including health and dental, life, short and long-term disability, legal, and accidental death and dismemberment (ADD).

"The healthcare industry is booming and pharmaceutical costs are escalating.  Our advisors help people get the medicine they need to feel better and live well. Our goal is to help people lower the cost of their medicine while reducing the complexity, confusion and inconvenience associated with prescription refills," said Leila Lassetter, Denison Site Director for NOVO 1.  "We have year round opportunities for candidates who thrive in a fast-paced environment and are stimulated by helping others.  In addition, we will groom people for leadership positions within the company.""

Job seekers interested in full time permanent positions may:

-Apply online at: www.novo1.com/careers
-Visit NOVO 1 Denison Contact Center at 2415 S. Austin Ave., Suite 103 in the Eisenhower Business Center located next to Texas Workforce Commission
-Call NOVO 1 at 903-327-0700